M*****a

Experienced in data processing, alumni outreach, customer service, and call center operations at The Citizens Foundation. Skilled in MS Office (Word, Excel, PowerPoint), Advanced Excel, Power BI, project management, and effective communication. Successfully implemented call scripts, supervised WhatsApp data flow, and improved customer service and data accuracy. Certified in Data Analytics & Business Intelligence (DigiSkills 2024), Graphic Designing & Animation (2023-2024), and Customer Relationship Management (2023). Strong abilities in team collaboration, critical thinking, time management, and problem-solving. Contributed to major projects like alumni data updates, scholarship information campaigns, and flood relief initiatives.