M*****i

A highly motivated and skilled IT professional with a strong foundation
in business administration and technical expertise. Equipped with a
Bachelor of Business Administration and multiple certifications in
cybersecurity, networking, and digital literacy. Over three years of
hands-on experience in IT technical support and leadership. Proven
ability to troubleshoot complex technical issues, manage IT systems,
and enhance security and efficiency. Experienced in Microsoft 365
administration, networking, firewall security, and virtualization (HyperV/VMware). Adept at working in fast-paced environments, providing
excellent customer service, and collaborating with cross-functional
teams to align IT initiatives with business goals.