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Operations and adminstration manager

About Candidate

A dedicated and results-driven Operations & Administration professional with extensive experience in managing
and coordinating healthcare operations, with a specialized focus on quality and patient safety. Skilled in
overseeing workforce activities, ensuring compliance with organizational policies, and fostering a culture of
excellence in patient care. Expertise in implementing quality improvement initiatives, monitoring safety
protocols, and driving process enhancements to optimize healthcare delivery. Adept at coordinating staff
responsibilities, streamlining administrative processes, and facilitating seamless collaboration between teams to
enhance operational efficiency and patient outcomes.

Salary
AED
Nationality
jordan
Certifications

Leading Healthcare Quality and Safety
The George Washington University (by Coursera, 2025)
▪ Patient Safety Specialization (7 courses)
Johns Hopkins university (by Coursera, 2025)

Training & Workshop

Dubai Social Care Standard for People of Determination
Community Development Authority (2022)

Looking for Job Title
Patient care coordinator
Iqama
Resident

Location

Education

B
Bachelor in scientific nursing 2013
Jordan University of Science and Technology

Work & Experience

O
Operation and adminstartion manager 01/09/2022 - 01/01/2024
Al Mustkabal Home care

Monitor compliance with healthcare regulations, accreditation standards (DHA), and best practices. ▪ Track key performance indicators (KPIs) and analyze data to identify areas for improvement. ▪ Train and educate staff on patient safety protocols, infection control, and quality management. ▪ Promote a culture of safety by encouraging open communication and reporting safety concerns. ▪ Performance Management – Monitoring staff performance, conducting evaluations, and implementing strategies for continuous improvement. ▪ Administrative Operations & Process Optimization – Managing daily administrative tasks, improving workflows, and ensuring seamless operations. ▪ Policy Implementation & Compliance – Ensuring adherence to organizational policies, labor laws, and industry regulations. ▪ Operational Efficiency & Cost Control: optimizing workflows to enhance productivity while reducing operational costs and resource wastage. ▪ Develop action plans to address gaps in service delivery, ensuring continuous improvemeNt