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• Reviewed criminal history and public records to determine reportability and disclosure in alignment with FINRA regulatory guidelines. • Verified data from government databases for background and employment validation purposes. • Collaborated with Regulatory, Review & Disclosure Unit to ensure accurate and compliant record assessments.

• Managed First Notice of Loss claims intake, ensuring complete and compliant documentation. • Gathered statements and communicated with policyholders and third parties to collect critical claims information. • Routed and escalated claims efficiently for further processing and adjudication.

• Processed 50–75 unemployment insurance claims daily, utilizing strong research and communication skills to ensure accuracy and timely resolution. • Conducted fact-finding interviews with claimants and employers to resolve disputes and verify eligibility. • Ensured regulatory compliance and maintained strict confidentiality of claimant data. • Assisted in training and mentoring team members, providing guidance on navigating and processing claims within the Maryland Unemployment system.

• Held Top Security Clearance to conduct federal background investigations under the OPM contract. • Conducted in-person and virtual interviews within a 100-mile radius, verifying applicant backgrounds through references, employers, and public records. • Analyzed complex data sets including financial, employment, and criminal records to support national security vetting. • Prepared and submitted investigative reports compliant with federal personnel security and privacy regulations.