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Patient Service Representative

About Candidate

COVER LETTER
Dear Hiring Manager,
I am writing to express my interest in opportunities where my background in healthcare operations and Epic EHR support can add immediate value. Over the past nine years, I have worked across inpatient and ambulatory environments supporting clinicians, front-desk teams, and revenue cycle operations during both steady-state operations and high
pressure go-live periods.
My experience spans patient access, insurance verification, medical billing, and extensive Epic go-live support. I have worked directly with physicians, nurses, and administrative staff to improve documentation accuracy, streamline workflows, and ensure systems are used efficiently without disrupting patient care. I am known for being dependable, detail oriented, and calm under pressure—qualities that are especially important in clinical COVER and operational healthcare settings.
I am particularly motivated by roles that sit at the intersection of clinical care and operational efficiency. Whether supporting patient access teams, assisting with Epic optimization, or resolving billing issues, I take pride in doing the work thoroughly and
professionally. I value clear communication, accountability, and being someone both clinicians and leaders can rely on.
I welcome the opportunity to discuss how my experience can support your organization’s goals. Thank you for your time and consideration.
Sincerely,
Oreoluwa Liyele

Nationality
Nigerian
Looking for Job Title
Patient Service Representative
Iqama
Non Transferable

Location

Education

B
Bachelor of Arts, Psychology
New Jersey City University, Jersey City, NJ

Work & Experience

P
Patient Service Representative 2024 - 2025
VillageMD / Primaria Health, New Providence, NJ

• Supported high-volume outpatient clinics by scheduling appointments, managing patient check-in, and coordinating provider availability. • Verified insurance eligibility, benefits, and authorizations, helping reduce billing delays and claim rework. • Maintained accurate patient demographics and documentation in the EHR while adhering to HIPAA standards. • Collected copayments, processed credit card transactions, and balanced daily deposits. • Resolved patient concerns professionally, contributing to smoother clinical flow and improved patient experience.