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• Operational Leadership: Supervised and coordinated operations, deliveries, and document submissions, ensuring seamless business processes and optimal efficiency. • Strategic Implementation: Developed and implemented administrative and operational systems, procedures, and policies to enhance organizational effectiveness. • Client Negotiation: Negotiated contract and payment terms with clients, maintaining high levels of customer retention and expanding the client base. • Financial Management: Managed Accounts Receivables collection and General Ledger reconciliation, ensuring accurate and timely financial records. • Customer Account Management: Maintained customer accounts by collecting, analyzing, and recording customer information, ensuring data integrity and customer satisfaction. • Documentation and Archiving: Archived relevant paperwork, including contracts, purchase orders, delivery notes, and invoices, ensuring compliance and easy retrieval. • Executive Support: Provided high-level support to senior management, facilitating informed decision-making and strategic planning. • Data Analysis and Reporting: Prepared comprehensive reports, analyzed data, and identified potential business opportunities to drive growth and profitability. • Client Communication: Acted as a primary point of contact for clients, resolving disputes and addressing concerns to ensure client satisfaction and loyalty. • Quality and HSE Audits: Conducted quality and Health, Safety, and Environmental (HSE) audits, ensuring compliance with industry standards and regulatory requirements.

• Business Development: Developed and executed strategic business and account planning to identify and capitalize on new business opportunities, driving sales growth. • Budget Management: Managed budgets effectively to ensure optimal allocation of resources and achievement of sales targets. • Clinical Data Presentation: Presented and discussed up-to-date clinical data of products with health professionals, demonstrating product value and efficacy. • Surgical Assistance: Assisted in actual surgeries, providing technical support and recommendations on surgical procedures and product usage to surgeons and medical staff. • Product Demonstration: Demonstrated various medical devices and intraocular lenses (IOLs) to healthcare professionals, showcasing product features and benefits. • Relationship Building: Established and maintained strong relationships with key stakeholders, including surgeons, nurses, and hospital administration, to foster long-term partnerships. • Market Analysis: Conducted market research and analysis to stay informed about industry trends, competitor activities, and customer needs. • Training and Education: Provided training and education to healthcare professionals on the proper use and benefits of surgical and pharmaceutical products. • Sales Reporting: Prepared and submitted detailed sales reports, forecasts, and performance metrics to senior management, ensuring transparency and informed decision-making. • Compliance: Ensured all sales activities complied with industry regulations, company policies, and ethical standards.

• Customer Conversion: Successfully converted inquiries into confirmed reservations by providing accurate quotations and tailored recommendations based on customer needs and preferences. • Customer Service Excellence: Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring a seamless booking experience for guests. • Sales Performance: Achieved and exceeded sales targets by employing effective sales techniques and upselling additional services and amenities. • Quality Assurance: Maintained a broad understanding of quality control and assurance guidelines, ensuring consistency and accuracy in all reservation transactions. • Problem Resolution: Identified and resolved problems and inconsistencies in reservations, ensuring customer satisfaction and operational efficiency. • System Proficiency: Utilized reservation systems and software proficiently to manage bookings, update customer information, and generate reports. • Communication Skills: Demonstrated excellent verbal and written communication skills when interacting with customers, colleagues, and management. • Product Knowledge: Maintained up-to-date knowledge of hotel facilities, services, and promotions to provide accurate information and recommendations to guests.

• Precision Assembly: Performed precise sub-assembly operations on servo-valves and actuators for aircrafts, adhering to blueprints, operation sheets, and engineering instructions. • Machine Operation: Operated advanced laser marking and welding machines, as well as electro-etching and electric arc marking equipment, ensuring high-quality output and compliance with engineering procedures. • Special Processes: Conducted specialized machining processes, including heat treatment, grinding, laser cutting, welding, plating, coating, anodizing, deburring, and bushing, to meet stringent aerospace standards. • Quality Control: Implemented rigorous quality control measures to ensure all parts and assemblies met or exceeded industry and company standards. • Technical Proficiency: Demonstrated technical proficiency in the use of various tools, fixtures, and machines, contributing to efficient and accurate production processes. • Compliance: Ensured all operations complied with safety regulations, engineering procedures, and industry standards, maintaining a safe and efficient work environment. • Documentation: Maintained detailed records of all operations, including machine settings, process parameters, and quality checks, ensuring traceability and accountability. • Team Collaboration: Worked collaboratively with engineers, quality inspectors, and other team members to resolve technical issues and improve process efficiency. • Continuous Improvement: Participated in continuous improvement initiatives, contributing to productivity, quality, and process enhancements. • Training: Trained and mentored junior operators on machine operation, safety protocols, and quality standards, fostering a skilled and knowledgeable workforce.

• Customer Support: Provided professional and courteous customer support, addressing inquiries and resolving issues to ensure client and customer satisfaction. • Technical Troubleshooting: Delivered technical support via phone and email for Shared Server Web Hosting, DNS, FTP, HTML, email configuration, MS SQL, and MySQL database connectivity issues. • Quality Assurance: Consistently achieved call quality score goals, ensuring high standards of service and customer satisfaction. • Problem Resolution: Diagnosed and resolved technical issues efficiently, minimizing downtime and ensuring seamless user experiences. • Communication Skills: Demonstrated excellent verbal and written communication skills, effectively conveying technical information to non-technical users. • Documentation: Maintained detailed records of customer interactions, issues, and resolutions in the CRM system, ensuring accurate and comprehensive documentation. • Product Knowledge: Kept up-to-date with product knowledge and industry trends to provide accurate and relevant information to customers. • Customer Education: Educated customers on the use of products and services, providing step-by-step guidance and troubleshooting tips. • Collaboration: Worked closely with other support teams and departments to escalate and resolve complex issues, ensuring timely and effective solutions. • Feedback Collection: Gathered customer feedback and reported recurring issues to management, contributing to product and service improvements. • Process Improvement: Identified opportunities for process improvements and contributed to the development of best practices for customer support. • Multitasking: Managed multiple customer interactions simultaneously, prioritizing tasks to ensure prompt and efficient service.