Rami George Micheal

Administrate Hospitality Software and Membership Application. • Ensure that daily backup and disaster recovery are working. • Managing ERP system. • Prepare budget for the department and monitor expenditures as per the approved budget. • Keep Network up with Zero downtime. • Arrange with HOD the department needs as per the operation. • Manage IT team. • Produced comprehensive management reports across IT systems for continued analysis and evaluation. • Developed and implemented effective IT strategy to meet company infrastructure demands. • Built positive supplier relations, gaining access to optimal technologies for enhanced business growth. • Led projects to improve ICT system integrity and security. • Odoo Software Management. Selected Accomplishments: • GPON Project for the whole resort (226 unit). • CCTV surveillance system (120 Camera). • Mobile App Implementation. • Implement new ERP system. • Cybersecurity Compliance Certificate (SACS-002).

North Coast - Real Estate & Hospitality Company, Manage IT Department, Reopening the resort, extend infrastructure in new projects. • Upgrade software & hardware, manage servers and firewall, and ensure that daily backup and disaster recovery are working properly, maintains technical and user documentation and system reports, Ensures safety and security of Data Center. Selected Accomplishments: • Access Control Project for 80 building and gates in open area. • 108 Surveillance cameras with dedicated budget. • Handling and following process with our on line portal. • Impalement and following up the Core points for new ERP system according to our operation and department needs in order to start in specific date Preventive maintenance for all IT Equipment (Quarter Task). • Wireless coverage for all open area (1 million meter square). • WI MAX connectivity with two sites (15 km distance).

Manage three hotels, Troubleshooting, Managing hospitality software (Fidelio – Sun – Micros – Ving Card) and extend new infrastructure. Selected Accomplishments: • Upgrade Landmark hospitality system to Fidelio. • Establish VPN connection between three hotels on license at Fidelio system. • WIFI Wireless coverage for all hotels

Train users and Management about ERP (GP dynamics 10), Support in system installation and troubleshooting. Selected Accomplishments: • Project Completed successfully and on time (New ERP System installation and training). • Led and motivated project team to meet and exceed project KPls.

Troubleshooting, administrate server 2003, ISA 2004 and security monitoring. • Integrated new business systems swiftly and accurately, building momentum for technical project opportunities. • Produced comprehensive management reports across IT systems for continued analysis and evaluation.

Troubleshooting, managing hospitality software (Fidelio - Sun - Micros - Ving Card) and extend new infrastructure. • Produced comprehensive management reports across IT systems for continued analysis and evaluation. • Ensured IT licenses were consistently managed and updated for continued company compliance. • Managed office phone lines and desktop phones, enabling high- performing conference and meeting room technologies. • Directed installation of ICT resources and related user training