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Test and diagnose corporate client’s reported concern for their DSL, Leased Line, Wireless, Metro-Eline and I-Gate services. Configures and maintain Multi-Access Gateways System and Subscriber Management System, Netman 4000(UT-STARCOM UTAG) and Huawei UMS DSLAM craft terminal. Accessing of Huawei Multi-Services Transport Platforms such as (MSAP2000) and Telindus Concentrator. Accessing of IPBB namely Telabs, Cisco and Huawei IPBB for testing and troubleshooting WAN connections of client’s and corporate branches. Coordinates Field Engr., service partners and other PDLT work groups for restoration and testing of data line services. Escalating faults as required and working effectively with senior engineers to assist as needed

Troubleshoot computer, internet and peripherals problems, determining and implementing corrective actions ensuring that high levels of customer’s satisfaction. Work with end-user to determine the nature of problem then follow to problem until the final resolution. Monitors and maintains network flow of all branches. Install firewalls, switches, access points and configured TelCo routers. Perform daily equipment checking to ensure the equipment is functioning properly

Provide 1st through 3rd level technical support for ENOC customers, including troubleshooting data, SDWAN, T1 circuit, CPA circuit. Documentation of customer issues, network problems in Verizon proprietary systems for troubleshooting incidents/problems and tracking. Monitoring and troubleshooting DS0’s, T1’s, PIP, Fiber and DSLs circuits. Responsible for customer LAN, data center, wireless environment, SDWAN (Meraki, Viptela L3, Versa, Silverpeak), Cisco Legacy devices. Proficient in resolving customer Firewall issues in collaboration with a dedicated firewall team. Responsible for engaging vendor support (Cisco TAC, Juniper TAC, etc.) and working through equipment related problems. Responsible for engaging carrier and vendor support (Verizon Business, Lumen, LEC/CLECs support groups, etc.) support groups to aid in circuit and equipment trouble diagnosis and repair. Knowledgeable in ADSL and leased line service troubleshooting Viptela platform devices Aruba and Meraki platforms Routing and switching Subnetting SKILLS PROFESSIONAL Problem solving Time management Corporate communications Customer service Fluent in English Incident Report Management Network Issue Troubleshooting & Escalation REFERENCES Russell N. Abadier General Manager, HCLTech 09985668841 Jayson Lising Supervisor, HCLTech 09992228624 Kristine Marie C. Fernandez Supervisor, Verizon Communications Philippines Inc. 09190777156 Daryl C. Dangan Team Lead, Power Mac Center, 09068878826 Rico S. Macatangay, Incicent Manager, PLDT 09209477684 Responsible for sending email pages to personnel with outage information, updates and or on call engineer engagement Responsible for running outage teleconference bridges effectively and professionally. Responsible for taking customer calls and answering chat messages to understand technical related issues Responsible for completing daily / nightly turn over. Handled a dedicated customer, Johnson Controls, using SDWAN technologies to ensure reliable and prompt resolution of issues, consistently meeting customer satisfaction. Responsible for remotely configuring and replacing faulty network devices. Ability to multitask and manage time effectively

Transitioned to HCL Technologies after it acquired Verizon’s network operations. Continued to support Verizon’s former clients, delivering high-quality network management and troubleshooting services. Ensured seamless service continuity during the acquisition, maintaining network stability and client satisfaction. Played a key role in sustaining enterprise-level network performance for global clients during the transition.