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Manage front desk operations with a focus on efficiency, organization, and exceptional customer service, ensuring smooth patient check-ins, scheduling, and communication. Execute accurate billing and insurance processes, maintain and manage patient medical records, and proactively address scheduling conflicts, contributing to smooth administrative workflows, improved patient satisfaction, and efficient record keeping and distributing operations.

Prepared reagents, collected and analyzed data, and maintained experimental documentation in alignment with established laboratory protocols. Practiced proper sample handling, storage, and disposal techniques while ensuring accuracy in recordkeeping. Presented findings through written reports and oral presentations, demonstrating strong scientific communication.

Acquired CITI certification and applied ethical research standards throughout all project phases. Collaborated in a research team to develop and refine protocols, collect and curate data, and present results at Binghamton University’s Health and Wellness Research Poster Session. Gained experience in laboratory organization, inventory tracking, and compliance with SOPs.