S*****M
About Candidate
I am a Salesforce Administrator with hands-on experience in Salesforce configuration, data management, security settings, and automation using Flows. I have worked on supporting business users, improving CRM processes, and maintaining data quality. I am a quick learner, detail-oriented, and actively enhancing my skills through Trailhead and real-time practice. I am looking for an opportunity where I can contribute to organizational goals while continuing to grow as a Salesforce professional.
Nationality
Looking for Job Title
Iqama
Location
Education
Work & Experience
About Project: bFS is Schneider’s internal Salesforce-based system for managing service contracts, work orders, scheduling, and field operations. It integrates with ServiceNow, SAP, and middleware tools to streamline endto-end field service management. Key Achievements & Responsibilities • Improved customer satisfaction by ensuring 95% on-time service delivery through optimized service planning & execution. • Built real-time dashboards & reports in Salesforce, giving leadership visibility into service KPIs, improving decision-making efficiency by 20%. • Introduced monitoring/alerts, reducing batch job failures by 20% and ensuring system stability. • Conducted UAT & end-user training workshops, achieving 95% adoption post go-live with minimal escalations. • Collaborated with planners using Service Board to streamline technician assignment, improving workforce utilization. • Worked on integrations with Cordys/One-Pi middleware (B2F/F2B) and ServiceNow ticketing, ensuring seamless data flow and faster issue resolution. • Managed data operations (bulk import/export via Data Loader, backend updates via Workbench), improving accuracy and efficiency of service records. • Configured permission sets & validation rules ensuring secure access and compliance with service requirements.
