Shimaa Mahsoub Mohamed Elghamri

Coordinated end-to-end recruitment processes for diverse roles, ensuring high-quality candidates were efficiently sourced and managed. - Conducted interviews via telephone, video, and in-person, collaborating with Hiring Managers to implement competency-based evaluation methods. - Developed and implemented comprehensive HR policies, procedures, and programs to support the organization's strategic objectives - Oversaw the full employee lifecycle, including recruitment, onboarding, performance management, and offboarding . - Reduced employee turnover by 15% through enhanced onboarding and performance management processes. Conducted training needs assessments and designed and delivered impactful training programs to upskill employees - Managed employee relations, providing guidance and support to resolve conflicts and address grievances - Partnered with department heads to align HR strategies with business goals and ensure seamless workforce planning - Served as a trusted advisor to the leadership team, providing HR expertise and recommendations - Led a customer service team achieving a 30 % increase in customer satisfaction scores through the establishment of service excellence standards. Handled escalated customer inquiries and complaints promptly and professionally, while identifying root causes and implementing solutions. Collaborated with cross-functional teams to enhance communication, coordination, and the overall customer experience

Streamlined administrative support for recruitment activities, including scheduling interviews and managing candidate documentation. - Conducted financial audits and compliance assessments, leading to a 25% increase in operational efficiency. - Conducted financial and operational audits, assessed compliance, and provided strategic recommendations to improve processes and controls. Analyzed financial statements, identified weaknesses, and prepared comprehensive reports with data-driven insights - Provided comprehensive administrative support, including calendar management, meeting coordination, records maintenance, and organizing travel arrangements for the CEO and executive leadership team - Served as a trusted liaison between the accounting/finance team and cross-functional departments, ensuring seamless information flow and collaboration - Implemented new filing and document management systems to enhance organizational efficiency and data accessibility.Monitored and reported on key performance metrics to identify areas for improvement and presented findings directly to the CEO - Proactively anticipated needs and provided solutions to support the overall success of the organization.

Performed auditing. Maintained accurate financial records and prepared financial statements. - Conducted internal audits to evaluate controls and identify improvement areas . - Assisted with budgeting, forecasting, and cost-saving initiatives. - Ensured compliance with accounting standards and regulations. - Served as primary