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Salesforce Administrator & Developer with 10 years of IT experience, including 7 years on the Salesforce platform. Strong expertise in Sales Cloud, Service Cloud, Apex, Triggers, Lightning, Flows, SOQL/SOSL, Reports & Dashboards, and Salesforce security & customization. Experienced in production support, data migration using Data Loader and Azure Data Factory, CI/CD tools (Copado, Git, ANT, Bitbucket). Skilled in requirements gathering, design, development, testing and deployment using Agile/Scrum methodology. Proven team player with excellent communication and problem-solving skills.