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• Facilitated up to four diverse teams including combinations of offshore, remote and onsite consultants, and in- house developers. • Adjusted capacity estimates, conducted team building exercises, refined and documented processes, and identify and mitigates bottlenecks as teams were continually realigned due to departures, consultant changes and realignment to value stream so that the teams were able to maintain focus on meeting delivery commitments while maintaining quality. • Use Jira and Confluence for reports, data extracts, and dashboards in support of transparency. • Collaborated with RTE in transformation to SAFe by guiding teams to adopt new processes, removing impediments, addressing concerns, and resetting perspectives • Built partnerships with Product Owners so that I could influence user story writing, backlog management, goal setting, and the PO’s relationship with the team to maximize delivery. • Coordinated follow-up meetings and prepared detailed project reports for stakeholders, ensuring transparency in project milestones and outcomes. • Lead multiple Scrum teams across digital banking and payment modernization initiatives, enhancing product delivery timelines by 30%. • Facilitate sprint planning, daily stand-ups, and retrospectives while ensuring alignment with business priorities and regulatory requirements. • Collaborate with business analysts, developers, and QA to streamline workflows and reduce production defects by 25%. • Manage project budgets exceeding $5M, ensuring financial compliance and resource optimization. • Drive the adoption of Agile metrics (velocity, burn-down charts, and cycle time) to enhance transparency and performance reporting. • Partner with vendors and internal stakeholders to ensure seamless integration of Salesforce and PEGA-based financial applications.

• Led and coached multiple Agile teams using SAFe, ensuring alignment with program and portfolio objectives. • Facilitate SAFe ceremonies including PI Planning, Sprint Planning, Daily Stand-ups, Iteration Reviews, and Retrospectives. • Managed a Duals Claims project under Medicaid with a $6 million budget that eliminated duplicate claim submissions, reducing processing errors by 35% and improving provider satisfaction. • Implemented CMS-mandated streamlined claims and adjudication processes, enhancing member experience and regulatory compliance. • Managed a Medicare provider delegation project with a $2 million budget that enabled full provider delegation in CA, NV, TX post-CHS divestiture, mitigating risk of contract termination with key partners. • Expanded delegation offerings outside CA, closing strategic gaps versus competitors. • Launched new CHIP program in Pennsylvania on schedule, achieving 100% regulatory compliance under Medicaid with a $3.3Million budget. • Centralized vendor claim data, reducing errors and rejection rates by 40%. • Ensured timely, accurate encounter submissions supporting Medicare bids, utilization reporting, and contracting analytics. • Directed Edifecs & Kafka upgrades, cloud migrations, DR setup, and automation, increasing system uptime and deployment efficiency. • Streamlined claims intake workflow between EDI and adjudication systems, reducing system complexity and accelerating claims processing by 25%. • Managed TIBCO updates, 835/999 reconciliation, Facets upgrades, and EDI 270/271 enhancements, ensuring HIPAA compliance and reporting accuracy. • Oversaw three cross-functional teams (6–13 members each) managing Facets, Edifecs platform, and claims intake, driving seamless system operations and improved processing efficiency • Tracked and reported on project progress, risks, dependencies, and key metrics to leadership and stakeholders. • Managed program-level risks and impediments, escalating issues and driving resolution to maintain delivery timelines. • Oversee cross-team coordination, ensuring dependencies and handoffs between Agile teams are executed smoothly.