V*****s
About Candidate
My name is Verlon Rodrigues. I’m a hard working professional and always aim to do well at the task no matter how hard it is.
I’ve worked in Abu Dhabi in the airline industry as ground staff in India, bls as customer service representative and first abu dhabi bank as a call center agent and real estate industry in India as a purchasing coordinator where I had to negotiate with vendors on materials and see where i get the best price for the buildings that were coming up. My skills include communication, attention to detail, negotiating, inventory management, customer service, microsoft office, handling customer inquiries, resolving complex issues, and ensuring seamless service delivery.
Salary
Nationality
Certifications
Frankfinn Post Graduate Diploma: Aviation, Hospitality, Travel & Customer Service
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Education
Work & Experience
Identify and source construction materials, equipment, and services based on project needs • Negotiate pricing, quality, and delivery terms with vendors to align with project budgets and timelines • Build and maintain relationships with suppliers and subcontractors to ensure reliable deliveries and resolve issues quickly • Create and process purchase orders to ensure procurement aligns with project specifications and budgets • Keep internal teams informed about procurement schedules, delays, or changes impacting project timelines
Handle customer service queries with respect to product, service and billing • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem and selecting and explaining the best solution to solve the problem • Assisting customers with troubleshooting issues such as payment problems, transaction queries, account updates, and technical difficulties • Maintains customer records by updating customer history through service requests/complaints and Notes • To assist customers in making their financial process smooth by generating online passwords for all FAB Personal Banking Channels
Provided high-level customer service by assisting clients with visa applications and passport renewals • Ensured timely and accurate resolution of customer queries, complaints, and concerns, maintaining professionalism • Coordinated with embassies and consulates to handle complex visa issues and expedite service delivery • Assisted clients with application forms and documentation, ensuring compliance with immigration regulations and embassy requirements
Process passenger check-ins using Amadeus • Assist passengers with check-in, baggage drop, ticketing, and boarding procedures • Handle customer inquiries, complaints, and special service requests (SSR) professionally • Verify passports, visas, and travel documents to ensure compliance with airline policies • Tag and process checked-in baggage as per IATA weight and safety regulations • Coordinate with immigration, customs, and airport security for seamless travel experiences. • Communicate with cabin crew, pilots, and airport authorities regarding passenger updates • Assist in aircraft turnaround operations, ensuring quick turnaround for departing flights • Maintain accurate records of passenger complaints, flight operations, and security incidents • Collaborate with ground handling staff for baggage and cargo coordination
