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About Candidate
I am a Salesforce professional with around four years of experience supporting production CRM systems in enterprise and nonprofit environments, primarily across insurance and engagement domains. My work has focused on keeping Salesforce reliable and accurate through Service Cloud support, SOQL-driven data validation, Flow-based automation, and API-based integrations using Python and OAuth. I have hands-on experience designing deterministic contact synchronization processes, cleaning and reconciling data, supporting releases, and working closely with cross-functional teams to resolve issues and document systems clearly. I value correctness, traceability, and practical solutions, and I take pride in building Salesforce setups that reduce manual effort while remaining auditable and easy for teams to operate.
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Work & Experience
At The KeelWorks Foundation, I support Salesforce as the system of record for organizational engagement and communications. My work centers on improving data accuracy and operational reliability by replacing manual processes with controlled automation. I designed and supported a deterministic contact synchronization process that keeps Salesforce Contacts and Campaigns aligned with an authoritative dataset generated by an upstream membership system. This included coordinating with the application team on Git-based CSV outputs, building a secure integration to ingest data into Salesforce, validating results after each run, and configuring Salesforce automation to manage contact lifecycle and campaign readiness. I also handle ongoing data cleanup, operational support, and documentation to ensure the system remains stable and easy for administrators to manage. Tools & Skills Used: Salesforce Administration, Salesforce Contacts and Campaigns, Flow Builder, Custom Fields, Validation Rules, SOQL, Salesforce Data Loader, Salesforce REST API, OAuth 2.0 Web Server Flow, Python, CSV-based data processing, Git, Confluence
At Cognizant, I supported a large-scale Salesforce Service Cloud application used for end-to-end insurance claims processing in a regulated enterprise environment. My role focused on execution-level analysis and production support rather than new feature development. I analyzed Lightning UI actions and traced backend behavior through Apex classes and triggers to understand claim lifecycle logic. I validated record-level data changes using SOQL and debug logs, reviewed REST integrations with external policy and identity systems, and worked closely with QA and development teams during UAT, defect triage, and post-deployment validation. I also authored detailed technical documentation to capture system behavior and reduce onboarding time for new team members. Tools & Skills Used: Salesforce Service Cloud, Lightning Experience, Apex, Triggers, SOQL, Debug Logs, Salesforce Data Loader, Salesforce REST API, Jira, Confluence, QA and UAT processes, Technical Documentation
