Branch Operations Manager

Job Description

We are seeking an experienced and detail-oriented Branch Operations Manager to oversee daily branch operations, ensure compliance, and optimize workflow efficiency. The ideal candidate will possess strong expertise in process management, team leadership, and customer service excellence.

Key Responsibilities:

• Manage all aspects of branch operations, ensuring adherence to company policies and regulatory requirements.
• Supervise and train branch staff to meet performance and service goals.
• Oversee cash handling procedures, transaction monitoring, and financial controls.
• Implement and monitor operational processes for maximum efficiency.
• Resolve escalated customer service issues promptly and effectively.
• Analyze branch performance reports and recommend improvements.
• Collaborate with sales teams to support business growth initiatives.

Requirements:

• Proven experience as a Branch Operations Manager, Operations Supervisor, or similar role.
• Strong skills in staff supervision, operational compliance, and workflow optimization.
• Excellent problem-solving and decision-making abilities.
• Proficiency in MS Office and branch management software.
• Ability to manage high-pressure situations and multitask effectively.

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