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Business Development Manager | OVEXTECH

Full time OVEXTECH
  • Pakistan - Lahore, Pakistan View on Map
  • Post Date : September 1, 2020
  • Apply Before : December 30, 2020
  • Applications 0
  • View(s) 77
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Job Detail

  • Career Level Management
  • Experience 9 Years
  • Gender Male
  • Industry Customer Service and Call Center
  • Academic Level Degree Bachelor
  • Nationality Pakistan
  • Military Status No
  • Current job Title Business Development Manager
  • Searching For Job Title Business Development Manager
  • Language English

Job Description

Managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;
– Carrying out needs assessments, performance reviews and cost/benefit analyses;
– Setting and meeting performance targets for speed, efficiency, sales and quality;
– Ensuring all relevant communications, records and data are updated and recorded;
– Advising clients on products and services available;
– Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
– Maintaining up-to-date knowledge of industry developments and involvement in networks;
– Monitoring random calls to improve quality, minimise errors and track operative performance;
– Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
– Reviewing the performance of staff, identifying training needs and planning training sessions;
– Recording statistics, user rates and the performance levels of the centre and preparing reports;
– Handling the most complex customer complaints or enquiries;
– Organising staffing, including shift patterns and the number of staff required to meet demand;
– Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
– Forecasting and analysing data against budget figures on a weekly and/or monthly basis.

Required skills

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