Customer Care Representative – Barossa Veterinary Service
Job Description
About the Role
This role is a part-time or full-time position based in the Barossa Valley. You’ll be the first point of contact for our clients, helping them with appointments, enquiries, and follow-ups. All while ensuring their pets receive the best care possible.
Key responsibilities include:
- Providing administrative support, including bookings, insurance claims, prescriptions, client orders, and general enquiries
- Managing phone lines and welcoming clients warmly and professionally
- Maintaining the waiting room and merchandise displays
- Assisting with patient follow-ups and client communications
- Supporting the team to uphold our high standards of care and service
- Actively contributing to the continuous improvement of our systems, client experience, and workflows
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