Emergency Dispatcher

Job Description

We are seeking a highly alert and detail-oriented Emergency Dispatcher to join our emergency response team. The ideal candidate will be responsible for receiving and prioritizing emergency and non-emergency calls, dispatching appropriate emergency services (police, fire, medical), and providing essential support and guidance to callers in distress.

Key Responsibilities:

• Answer emergency (911) and non-emergency calls promptly and professionally.
• Determine the nature, location, and priority of emergencies and dispatch appropriate emergency services.
• Provide lifesaving instructions, including CPR, over the phone while awaiting emergency personnel.
• Operate radio, telephone, and computer equipment to relay information accurately.
• Maintain detailed logs of calls, dispatches, and other critical data.
• Monitor emergency response units and provide ongoing support with updated information.
• Coordinate with law enforcement, fire departments, and medical teams efficiently.
• Remain calm and collected during high-pressure situations and rapidly changing circumstances.
• Adhere to all standard operating procedures, laws, and regulations regarding emergency communication and data privacy.

Qualifications:

• High school diploma or equivalent (required); associate or bachelors degree in Criminal Justice, Communications, or related field (preferred).
• Prior experience in emergency dispatching or public safety communications is an asset.
• Excellent communication and listening skills.
• Strong multitasking and problem-solving abilities.
• Ability to remain calm and make quick decisions under pressure.
• Proficiency in computer systems, including CAD (Computer-Aided Dispatch) software.
• Availability to work shifts, including nights, weekends, and holidays.

Certifications (Preferred or Required):

• Emergency Medical Dispatcher (EMD) certification
• CPR and First Aid Certification
• NCIC/TCIC Certification (if applicable)

Work Environment:

• Fast-paced, high-stress call center environment
• Sitting for long periods, wearing a headset
• 24/7 operation with rotating shifts