Help Desk Technician

Job Description

We are seeking a skilled and customer-focused Help Desk Technician to provide technical support, troubleshoot IT issues, and ensure seamless operations for end-users. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and the ability to manage multiple support requests efficiently.

Key Responsibilities:

• Provide first-level IT support to employees via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Log, track, and document support requests in the Help Desk system.
• Install, configure, and maintain operating systems, applications, and equipment.
• Escalate complex technical issues to higher-level IT teams when required.
• Assist with user account setup, password resets, and access management.
• Ensure timely resolution of technical issues to maintain smooth business operations.

Required Qualifications:

• Bachelor’s degree or diploma in Computer Science, Information Technology, or related field.
• 1–3 years of experience as a Help Desk Technician, IT Support Specialist, or Technical Support Engineer.
• Strong knowledge of Windows/Mac OS, MS Office, and troubleshooting tools.
• Familiarity with networking fundamentals and ticketing systems.
• Excellent communication, interpersonal, and customer service skills.
• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent (preferred).

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