urgent

Team Lead Call Center

Freelance OVEXTECH
  • Lahore Model Town Ext View on Map
  • Post Date : September 5, 2020
  • Apply Before : December 31, 2020
  • Applications 0
  • View(s) 38
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Job Detail

  • Career Level Mid Career
  • Experience 4 Years
  • Gender Male
  • Industry Customer Service and Call Center
  • Academic Level Degree Bachelor
  • Nationality Pakistani
  • Military Status No
  • Current job Title Team Lead Call Center
  • Searching For Job Title Team Lead Call Center
  • Language English

Job Description

  • Work closely with the team, motivating and coaching them
  • Hosting 1-2-1’s and team meetings
  • Keeping up to date with business development and new product lines
  • Reporting to the Customer Service Manager
  • Ensure training and development plans are maintained for all team members
  • Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
  • Manage the fair and consistent application of performance management and disciplinary measures as necessary
  • Support the Operations Manager to highlight operational risks and areas for improvement
  • Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
  • Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
  • Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
  • Work with the management team to identify and deliver positive change and business efficiencies
  • Deliver the allocated part of the operation within agreed budgets, service levels and business targets
  • Escalate any appropriate problems to senior management
  • Support the Senior Manager to highlight operational risks and areas for improvement

Required skills

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